Turners Retreat, Marshfoot Road, Grays, RM16 4LU (Opposite The Gateway Acadamy)
Turners Retreat Early Years and Childhood Services — Website Privacy Notice
Draft for website publication | 23 September 2026
This notice explains how personal information is handled when you visit www.turnersretreatchildcare.co.uk, send an enquiry or request a visit. Families who enrol receive separate information about records relating to their child's care and education.
Who is responsible for your information?
Chafford Tots To Teens Childcare Services Limited operates Turners Retreat Early Years and Childhood Services and is responsible for the personal information described in this notice.
You can contact us at Turners Retreat, Marshfoot Road, Grays, RM16 4LU, by email at info@turnersretreatchildcare.co.uk or by telephone on 01375 808555.
What information do we collect?
When you complete a website form or contact us using details on the site, we receive the information you choose to provide. This may include your name, email address, telephone number, your child's age, your childcare requirements, preferred visit arrangements and the contents of your message. Some form fields are required so that we can respond; any other information is optional.
When you use the website, Wix and any enabled website tools may collect technical information such as your device or browser type, pages visited, approximate location derived from your connection, cookie identifiers and how you reached the site. The information collected depends on your cookie choices and the tools operating on the page.
Please avoid including sensitive information about a child in a general website enquiry. If we need information about a child's health or additional needs to support a prospective visit or enrolment, our team will explain how to provide it appropriately.
Why do we use this information?
We use enquiry and visit-request details to answer your questions, discuss childcare availability and arrange a visit. Our lawful basis is our legitimate interest in responding to people who contact us about our services, or taking steps you request before entering into an agreement where applicable.
We use information needed for the website and its forms to operate securely and respond to submissions. Depending on the activity, our lawful basis is our legitimate interest in operating the website or compliance with a legal obligation.With your choice through the cookie banner, we may use analytics and advertising technologies to understand website use, measure enquiries and assess our advertising. Where consent is required for those technologies, they should operate only in line with the choice you make through the banner. You can change that choice through the website's cookie settings.
Sending an enquiry does not itself give us permission to send unrelated marketing emails or texts. Any such communication must follow the applicable marketing rules and the contact preferences provided to you.
Website tools, cookies and sharing
Our site is hosted by Wix, which provides the website, forms and related services. Authorised members of the Turners Retreat team receive and respond to enquiries, including those delivered to our business email service.
The site has Wix integrations for Google Tag and Meta Pixel & Conversions API. Depending on the services enabled within the connected Google account, Google technologies may be used for website measurement or advertising. Meta Pixel can measure browser activity, while Meta Conversions API can send website events from Wix's server systems to Meta. We also use the Wix cookie consent banner, provided with Usercentrics, to record and manage website cookie choices. A Google Maps component may be present on pages that show our location.
Essential website functions can operate without optional analytics or advertising cookies. You can accept, reject or customise optional categories in the cookie banner and revisit those choices using the cookie-settings control displayed on the site. Details of the specific cookies and technologies in use are available through that control.
We may share information with Wix and our relevant hosting, email, analytics or advertising providers to deliver these services. We may also disclose information where required by law. We do not sell information submitted through our enquiry forms.
Some service providers may process information outside the UK. Where this happens, we will use a lawful transfer mechanism or rely on an applicable adequacy decision, as required. Contact us if you would like information about the relevant safeguards.
How long do we keep information?
If your child does not enrol, we normally keep your enquiry and related correspondence for up to 12 months after our last meaningful contact. We then delete or anonymise it, unless a specific legal reason requires us to keep particular information longer.
If your child enrols, separate family privacy information explains how enrolment and care records are handled. Technical and cookie-related data is retained according to the applicable website tool settings and the purpose for which it was collected; you can contact us for further detail.
Your rights
Depending on the circumstances, you can ask for a copy of your personal information, ask us to correct it, request deletion or restriction, or object to certain uses. Where we rely on your consent, you can withdraw it at any time without affecting earlier lawful use. Some rights depend on the lawful basis and may be subject to exceptions.
You can object to processing based on our legitimate interests by emailing info@turnersretreatchildcare.co.uk. You can change your optional cookie choices through the website's cookie-settings control.
If you have a concern, please contact us first so we can look into it. You can also complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.
Changes to this notice
We will update this notice if our website tools or information practices change. The date at the top shows when it was last updated.